Shipping & Returns
Shipment
Within Switzerland, we deliver your order free of charge. For deliveries worldwide there is a flat shipping fee of CHF 20.-. We deliver free of charge for orders over CHF 250.-. Depending on the country, you may incur VAT, import taxes and customs fees. Shipping to the USA is suspended until further notice due to changes in customs regulations. For deliveries to the EU, please contact us: hello@jicksongalaxy.com.
Delivery time
All orders are shipped 1 to 2 days after payment is received. We work with Swiss Post for delivery. Deliveries within Switzerland arrive 2 to 5 days after receipt of the order. The delivery time for deliveries outside Switzerland depends on your country of residence. However, delivery usually takes place within 14 working days of receipt of the order.
Return
If you are not completely satisfied with your product, simply return it to us within 7 days in an unused condition and with the original, undamaged packaging. Please inform us via email that you would like to return a product.